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Ontario Family Responsibility Office - Telephone Directory

Ontario Family Responsibility Office - Client Services Department and Legal Department Telephone Directory

Tags: Family Responsibility Office telephone numbers, How to find the current Family Responsibility Office telephone numbers on the Ontario Government Employees Directory, Family Responsibility Office Clients Services telephone number, Family Responsibility Office Ontario mailing address, Family Responsibility Office geographic office location, Family Responsibility Office Complaints, Family Responsibility Office Managers contact information, Ontario Family Responsibility Office - Legal Department Telephone Directory, Fenalties and Fees imposed by the Family Responsibility Office,  The Family Responsibility Office causes suicides

Scroll Down this page to see the phone numbers.

The top part of this page shows how to find the Ontario Family Responsibility Office telephone numbers on the Ontario Government employee listing website. The part further down shows the telephone numbers as of the date of publication of this webpage.  PRINT OFF THIS WEBPAGE FOR FUTURE REFERENCE.

This page was updated June 13, 2011

Scroll Down this page more to see the phone numbers.

Complaints - Support Payers and Support Recipients

Make notes and keep a diary with the dates and times that you called the FRO, the employee with whom you spoke and the details of the conversation. If it is an important matter, write them a letter summarizing the conversation and what was agreed.

For example, we have received reports that FRO employees have stated that they would not suspend a certain person's driver's license and that they did so anyway.

We have also received complaints from a support payer who stated to us that the FRO was collecting money that wasn't owed and that upon the Director getting written proof and a copy of the court order, they sent the money to the support payer within 24 hours by courier. The payer advised us that the money had been taken in contravention of a court order.  The North Bay court had ordered a stay on the collection of the arrears from a parent living in poverty to allow the parent to travel to North Bay from Toronto for parenting time with the child. The FRO ignored the order and left all federal garnishments in place and seized money so that the parent wasn't even able to pay his rent.  The child support was effectively being paid to the Government of Ontario since the recipient was on social assistance.

Support recipients have provided information to the FRO and they have failed to act to get thousands of dollars owing a support recipient until it was put in writing to the director.

The FRO ( formerly the Family Support Plan) has been taken to court on contempt when they have failed to pay money as ordered by the Superior Court of Justice of Ontario. The lawyer for the FRO lied to the Halton Region judge of the Superior Court of Justice and stated that the Writ of Sale and Seizure had been lifted against the property of one of the parties.  It hadn't been.

We have documented proof of a case in which the Superior Court of Justice ordered the FRO to provide the court with a statement of the monthly payments and amounts received and they refused in contravention of the court order saying they don't have to comply with the court order.

Complaints  - put it in writing, provide details and fax to Bohodar Rubashewsky at:

Bohodar Rubashewsky
Director of the Family Responsibility Office and Assistant Deputy Minister - Responsible for the Family Responsibility Office

Bohodar Rubashewsky (female), Assistant Deputy Minister
Tel: 416-240-2477   Fax: 416-240-2401 ( same as client services' fax number below )

Erin O'Connor, Executive Assistant (Acting) 416-240-2460   Erin.O'
Maria Mayer, Issues Coordinator  416-240-2481
Natalie Prystay, Divisional Coordinator 416-240-4629
Pat D. Rigazzi,  Administrative Assistant  416-240-2483
Cheri Schola, Team Leadr, 416-240-2466

Mailing address:

Family Responsibility Office
PO Box 220, Downsview Post Office
Downsview, ON M3M 3A3

Family Responsibility Office - Client Services department telephone numbers

416-326-1817 - Client Services

416-326-1818 - Automated Information, 7 days a week , 24 hrs

416-240-2410 - Interjurisdictional Support Orders

TTY:  416-240-2414

Toll Free:  800-267-7263 - Automated Info Outside 416 & 905 Local Calling Area

Toll Free:  800-267-4330 - Client Services Outside 416 & 905 Local Calling Area)

Toll Free:  800-463-3533 - ISO Outside 416 & 905 Local Calling Area

Fax - Client Services:  416-240-2401 - Client Services


Nancy Liston, Director, Client Services, 416-240-2423

Liliana Ortiz, Administrative Assistant to the Director   416-240-2478

Maria Mayer, Executive Assistant ( Acting ), 416-240-2459

Suzi Ardito, Manager, Enforcement Services, 416-240-2462

Sylvia D'Urzo, Manager, Enforcement Services, 416-240-2448

Debbie Koukouves, Manager, Enforcement Services, 416-240-2446

Josephine Miceli, Manager, Enforcement Services, 416-240-2436

Phil Rajnauth, Manager, Enforcement Services, 416-240-2416

Robert Rotondo, Manager, Enforcement Services, 416-240-2443

Denise Karki, Manager, Enforcement Services, 416-240-2469

Margo Carson, Manager, Enforcement Services, 416-240-2438

Carol Di Piero, Manager, Enforcement Services, 416-240-4616

Murt Nazarali, Manager, Enforcement Services, 416-240-4624

Andrew Wisdom, Manager, Enforcement Services, 416-240-4603

Leslie Lesch, Manager, Enforcement Services  416-240-4610

AnnMarie Connell, Manager, Enforcement Services (Acting)  416-240-4623

Kathie Persaud, Manager, Enforcement Services ( Acting )  416-240-2427

Philip Aiello, Manager, Enforcement Services  416-240-4620

Flore Allen, ESR  416-243-1900 ext 4082

About email addresses:  Most of the employees have an email address made up of their first name plus a period plus their last name followed by

Christine Ridge, Manager, Enforcement Services 416-240-2472

Ron MacIsaac, Manager, Planning & Support Unit, 416-240-2471

Osmand Bangura, Manager, Enforcement Services, 416-240-2420

The Family Responsibility Office of Toronto, Ontario, Mailing Address and Geographic Location

Mailing address:

Family Responsibility Office
PO Box 220 Downsview Post Office
Downsview, ON M3M 3A3  Canada

Geographic address for sersonal service of legal documents and couriers:

Family Responsibility Office
1201 Wilson Avenue
Building B, 5th Floor
Downsview ON M3M 1J8  Canada

note to couriers: no suite number is required, front desk security will get a FRO employee to sign for deliveries.

Family Responsibility Office of Ontario Canada

Above is a picture of the building of the Family Responsibility Office taken from Wilson Ave. (Google Streetview) just west of Keele St. and Wilson Ave.  It is looking south from Wilson Ave.

( Ministry of Transportation complex at the corner of Keele St. and Wilson Ave. just north off the 401 highway at Keele St.  It is at the southwest corner of Keele and Wilson, turn in by the police station off the Keele St. entrance or off Wilson Ave.)

The FRO is in the tallest grey coloured building in the middle of this property which has numerous buildings for various ministries of the Government of Ontario including the Ministry of Transportation. They are just west of the driver's licensing offices in the complex.

Family Responsibility Office - Legal Department Telephone Directory

Family Responsibility Office Ontario - Legal Services

Service of legal documents on the Family Responsibility Office:

By mail to:

Legal Services
Family Responsibility Office
Ministry of Community and Social Services
P.O. Box 220
1201 Wilson Avenue
Toronto ON M3M 3A3

By fax to:

Legal Services
Family Responsibility Office
Ministry of Community and Social Services
(416) 240-2402

By delivery to:

Legal Services
Family Responsibility Office
Ministry of Community and Social Services
1201 Wilson Avenue
Building B, 5th Floor
Downsview ON M3M 1J8

Emails for lawyers are listed below.

Fax telephone number for legal department is : 416-240-2402 

Employees of the Family Responsibility Office legal department

Carolyn Calwell, Acting Legal Director 416-240-2480

Pat Naccarto, Manager, Finance & Administration (Acting) 416-240-2444

Aldina Russell, Administrative Assistant to Legal Director  416-240-3649

Mark Alchuk, Senior Counsel 416-240-1900 Ex. 7147

Fatima Amaral, Counsel, 416-240-4614

Sharlene Becker, Counsel 416-240-4604

Helena Birt, Counsel 416-240-2482

Stefania Campoli,  Counsel  416-240-7298

Azra Champsi,  Counsel  416-240-2491

Michelle Douglas-Cummings, Senior Counsel  416-240-3648

Tina Earl, Counsel  416-240-3635

Heather Puchala, Counsel  416-240-2486

Shane Foulds, Counsel, 416-240-2484

Emily Francescutti, Counsel,  416-240-3645

Diane Gillies, Counsel,  416-240-2470

Elizabeth Horrocks,  Counsel  416-240-7052

Ron Hurren,  Senior Counsel, 416-240-2485

Heather Puchala,  Counsel, 416-240-2486

Rachel Radley,  Counsel,  416-240-2455

Elizabeth Seo,  Counsel,  416-240-4639

Kelly Spear,  Senior Counsel, 416-240-2435 ext 7134

Greg Sutter, Counsel  416-240-2428

Christine Ziedins,  Senior Counsel, 416-240-2490

Molly Leonard, Articling Student - LEGAL SERVICES  416-243-1900 ext 7095

Carla Whillier, Articling Student - LEGAL SERVICES 416-243-1900 ext 7136

Keith Taller,  Articling Student  416-243-1900  Ex. 7136

Deborah Clarke,  Law Clerk, 416-243-1900  Ex. 7110

Tina Kapoor, Law Clerk, 416-243-1900 ext 7141,

Annamaria Jeffers,  Law Clerk, 416-243-1900 Ex. 7134

Patricia Daramala,  Litigation Coordinator, 416-240-3631

Cathy Ferguson, Litigation Coordinator,  416-243-3632

Carol Hagen, Litigation Coordinator,  416-240-2489

Joseanne Job,  Litigation Coordinator,  416-243-1900 Ex. 7209

Dace Johnson,  Litigation Coordinator,  416-240-2487

Alla Gorbatchevskaia, Legal Secretary 416-243-1900 Ex. 7155  Alla

Lisa Solimene, Legal Secretary,  416-243-1900 Ex. 7250

How to find all of the current telephone numbers for the Ontario Family Responsibility Office on the Government of Ontario Telephone Directory published on the Internet

If you scroll down this webpage you will find the current telephone numbers and addresses. They change frequently with personnel changes. In this section, we explain how to find the current telephone numbers should those provided below become out-of-date.

All of the public information here is provided in the Government of Ontario telephone directory which can be accessed at On that website,  part way down the left column, click on  "Telephone Directory" .

Part way down the left column in the box labeled "BROWSE BY ORGANIZATION"  choose  "COMMUNITY AND SOCIAL SERVICES" , click on "GO" , then choose "FAMILY RESPONSIBILITY OFFICE".

You can then choose the person at the Ontario Family Responsibility Office with whom you wish to speak or write.

The url is ( you may have to cut and paste both lines of the url below into your browser) :

Family Law - federal and provincial / terr. Family Responsibility Office - Ontario Telephone Numbers New Child Support Guidelines Canada - 31DEC2011 Canadian Family Law History Special Joint Committee on Custody and Access 1998 Fatherless Canada Child Relationship Support Child Financial Support Collaboratice Law and and Social Workers Children's Rights in Family Law
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