Canadian Children's Rights Council
Conseil canadien des droits des enfants

Family Responsibility Office ( FRO )- Phone Numbers - Email Directory - Ontario


Client Services Department Telephone Numbers - Family Responsibility Office -

416-326-1817 - Client Services - This phone number is an automated frustrating automated system which gives out little info anyway.

416-326-1818 - Automated Information, 7 days a week , 24 hrs

416-240-2410 - Interjurisdictional Support Orders

TTY:  416-240-2414

Toll Free:  800-267-7263 - Automated Info Outside 416 & 905 Local Calling Area

Toll Free:  800-267-4330 - Client Services Outside 416 & 905 Local Calling Area)

Toll Free:  800-463-3533 - ISO Outside 416 & 905 Local Calling Area

Fax - Client Services:  416-240-2401 - Client Services

Managers - Client Services

Mena Zaffino, Director, Client Services Branch, 416-240-4622  ( salary $118,107.72 / year - 2014 plus benefits on "Ontario Sunshine List"

Rosa      , Administrative Assistant to the Director of Client Services  416-240-2478 was

Maria Mayer, Issues Coordinator /IRU, 416-240-2459  

Nancy Hutton, Senior Manager (Acting) 416-240-2469

Joe Caruso, Senior Manager 416-240-2424   verified

Louise Pachal, Senior Manager, 416-240-2437

Suzi Ardito, Manager, Enforcement Services, 416-240-2462

Sylvia D'Urzo, Manager, Enforcement Services, 416-240-2448

Debbie Koukouves, Manager, Enforcement Services, 416-240-2446

Josephine Miceli, Manager, Enforcement Services, 416-240-2436

Phil Rajnauth, Manager, Enforcement Services, 416-240-2416

Robert Rotondo, Manager, Enforcement Services, 416-240-2443

Margo Carson, Manager, Enforcement Services, 416-240-2438

Carol Di Piero, Manager, Enforcement Services, 416-240-4616

Murt Nazarali, Manager, Enforcement Services, 416-246-2593

Andrew Wisdom, Manager, Enforcement Services, 416-240-4603 (phone not working June 2016)

Leslie Lesch, Manager, Enforcement Services 416-240-4610 

was AnnMarie Connell, Manager, Enforcement Services (Acting)  416-240-4623

male  french Manager, Enforcement Services  416-240-4623 

Kathie Persaud, Manager, Enforcement Services ( Acting )  416-240-2427

Philip Aiello, Manager, Enforcement Services  416-240-4620

Flore Allen, ESR  416-243-1900 ext 4082

Christine Ridge, Manager, Enforcement Services 416-240-2472

Ron MacIsaac, Manager, Planning & Support Unit, 416-240-2471

Osmand Bangura, Manager, Enforcement Services, 416-240-2420

About email addresses:  Most of the employees have an email address made up of their first name plus a period plus their last name followed by

The Family Responsibility Office of Toronto, Ontario, Mailing Address and Geographic Location

Mailing address:

Family Responsibility Office
Ministry of Community and Social Services
PO Box 200 Stn A,
Oshawa, ON L1H 0C5

Geographic address for personal service of legal documents and couriers:

Family Responsibility Office
125 Sir William Hearst Ave, Bldg B
Toronto, ON M3M 0B6

note to couriers: no suite number is required, front desk security will get a FRO employee to sign for deliveries.

Family Responsibility Office of Ontario Canada- building

Above is a picture of the front door of the building of the Family Responsibility Office taken from Sir William Hearst Ave. just 1 block west and 1 block south of Keele St. and Wilson Ave., ( just north of Hwy 401, behind the Humber River Hospital)

Complaints - Support Payers and Support Recipients

Make notes and keep a diary with the dates and times that you called the FRO, the employee with whom you spoke and the details of the conversation. If it is an important matter, write them a letter summarizing the conversation and what was agreed.

For example, we have received reports that FRO employees have stated that they would not suspend a certain person's driver's license and that they did so anyway.

We have also received complaints from a support payer who stated to us that the FRO was collecting money that wasn't owed and that upon the Director getting written proof and a copy of the court order, they sent the money to the support payer within 24 hours by courier. The payer advised us that the money had been taken in contravention of a court order.  The North Bay court had ordered a stay on the collection of the arrears from a parent living in poverty to allow the parent to travel to North Bay from Toronto for parenting time with the child. The FRO ignored the order and left all federal garnishments in place and seized money so that the parent wasn't even able to pay his rent.  The child support was effectively being paid to the Government of Ontario since the recipient was on social assistance.

Support recipients have provided information to the FRO and they have failed to act to get thousands of dollars owing a support recipient until it was put in writing to the director.

The FRO ( formerly the Family Support Plan) has been taken to court on contempt when they have failed to pay money as ordered by the Superior Court of Justice of Ontario. The lawyer for the FRO lied to the Halton Region judge of the Superior Court of Justice and stated that the Writ of Sale and Seizure had been lifted against the property of one of the parties.  It hadn't been.

We have documented proof of a case in which the Superior Court of Justice ordered the FRO to provide the court with a statement of the monthly payments and amounts received and they refused in contravention of the court order saying they don't have to comply with the court order.

Complaints - put it in writing, provide details and fax to:

Ministry Children, Community and Social Services


Minister of Children, Community and Social Services
The Hon. Todd Smith
Hepburn Block, 6th Floor
80 Grosvenor St.
Toronto, ON  M7A 1E9

Voice Phone: 416-325-5233

Fax: 416-325-5240

Deputy Minister Janet Menard Email:

Josh Vandezande, Executive Assistant (Acting)  416-325-5234

Asha Riyaz, Special Assistant and Scheduler to the Deputy Minister  416-325-5235

Yolande Davidson, Senior Policy and Program Advisor  416-212-8184

Menga Nzeyedio, Administrative-Receptionist (Acting) (Bilingual)  416-325-5225

Susan Galea, Senior Policy and Program Advisor 416-325-5236

Maria Pereira, Special Assistant/Coordinator (Acting) 416-325-5238


Trevor Sparrow,  Assistant Deputy Minister - Responsible for the Family Responsibility Office,

Kelly Burnham, Executive Assistant to Trevor Sparrow, Email:, 416-240-2497

Pat Rigazzi, Administrative Assistant, Email:, 416-240-2483

Susan Ellis-Stephens | Manager, Resolution Unit, 416-240-2460

Sonia Christie | Senior Issues Coordinator/Ombudsman | 416-246-2595 |

Lisa Walton | Senior Issues Coordinator | 416-240-2415 |

Jennifer Adams | Issues Resolution Officer (Acting) | 416-240-2412 |

Grace Catinella | Issues Resolution Officer | 416-240-4636 |

Jell Galloway | Issues Resolution Officer (Acting) | 416-246-2593 |

Nicole Stewart | Issues Resolution Officer | 416-683-5192 |

Mark Anthony Ellis | Inquiries Analyst | 416-240-4639 |

Christine Floros | Inquiries Analyst | 416-683-5039 |

Director, Client Liaison - Bani Bawa Email:

Director, Client Triage & Resolution - Doris Dumais Email:

Director, Strategic and Operational Effectiveness - Michelle Lewis Email:

Director, Client Operations - Erin O'Connor Email: Tel: 416-240-2477   Fax: 416-240-2401 ( same as client services' fax number below )

Kathie Darroch-Dehenne, Executive Assistant 416-240-2460 (verified)

Erin O'Connor Erin.O' 416-240- (verified working at FRO)

Maria Mayer, Issues Coordinator  416-240-2481

Natalie Prystay, Divisional Coordinator 416-240-4629

Pat D. Rigazzi,  Administrative Assistant  416-240-2483

Cheri Schola, Team Leader, 416-240-2466

LEGAL DEPARTMENT - Employees Names Phone numbers, emails - Family Responsibility Office

Kikee Malik, Director, FRO Legal Services 416-240-2480

Pat Naccarto, Manager, Finance & Administration (Acting) 416-240-2444

Aldina Russell, Administrative Assistant to Legal Director  416-240-3649

Mark Alchuk, Senior Counsel 416-240-1900 Ex. 7147

Fatima Amaral, Counsel, 416-240-4614

Sharlene Becker, Counsel 416-240-4604

Helena Birt, Counsel 416-240-2482

Stefania Campoli,  Counsel  416-240-7298

Azra Champsi,  Counsel  416-240-2491  verified

Michelle Douglas-Cummings, Senior Counsel  416-240-3648

Tina Earl, Counsel  416-240-3635

Heather Puchala, Counsel  416-240-2486

Shane Foulds, Counsel, 416-240-2484

Dia Nixon   416-240-3645 leave of absence until  Nov 4, 2016

Emily Francescutti, Counsel,

Diane Gillies, Counsel,  416-240-2470

Elizabeth Horrocks,  Counsel  416-240-7052x

Ron Hurren,  Senior Counsel, 416-240-2485

Heather Puchala,  Counsel, 416-240-2486

Rachel Radley,  Counsel,  416-240-2455

Elizabeth Seo,  Counsel,

Kelly Spear,  Senior Counsel, 416-240-2435 verified

Greg Sutter, Counsel  416-240-2428 verified

Christine Ziedins,  Senior Counsel, 416-240-2490  verified

Molly Leonard, Articling Student - LEGAL SERVICES  416-243-1900 ex 7095

Carla Whillier, Articling Student - LEGAL SERVICES 416-243-1900 Ex. 7136

Keith Taller,  Articling Student  416-243-1900  Ex. 7136

Jessica         ,  Law Clerk and Case Manager - Ontario Central Authority - Hague Convention on Civil Aspects of International Child Abduction, 416-243-1900  Ex. 7110

 Deborah Clarke

Tina Kapoor, Law Clerk, 416-243-1900 Ex.

Annamaria Jeffers,  Law Clerk, 416-243-1900 Ex. 7134

            ,  Litigation Coordinator, 416-240-3631

Patricia Daramala

Cathy Ferguson, Litigation Coordinator,  416-240-3632   verified

Carol Hagen, Litigation Coordinator,  416-240-2489 verified

Joseanne Job,  Litigation Coordinator,  416-243-1900 Ex. 7209

Joseanne Job

Dace Johnson,  Litigation Coordinator,  416-240-2487   verified

Alla Gorbatchevskaia, Legal Secretary 416-243-1900 Ex. 7155

Lisa Solimene, Legal Secretary,  416-243-1900 Ex. 7250

LEGAL DEPARTMENT ADDRESS - Family Responsibility Office -

Family Responsibility Office Ontario - Legal Services

Service of legal documents on the Family Responsibility Office:

By mail to:

Legal Services

Family Responsibility Office

Ministry of Community and Social Services
P.O. Box 220
1201 Wilson Avenue
Toronto ON M3M 3A3

By fax to:

Legal Services

Family Responsibility Office
Ministry of Community and Social Services
Legal Department Fax: 416-240-2402

By delivery to:

Legal Services - Family Responsibility Office
Ministry of Community and Social Services
125 Sir William Hearst Ave, 7th Fl;
Toronto, ON M3M 0B5

Fax legal department: 416-240-2402

How to find all of the current telephone numbers for the Ontario Family Responsibility Office on the Government of Ontario Telephone Directory published on the Internet

If you scroll down this webpage you will find the current telephone numbers and addresses. They change frequently with personnel changes. In this section, we explain how to find the current telephone numbers should those provided below become out-of-date.

The top part of this page shows how to find the Ontario Family Responsibility Office telephone numbers on the Ontario Government employee listing website. The part further down shows the telephone numbers as of the date of publication of this webpage.  PRINT OFF THIS WEBPAGE FOR FUTURE REFERENCE.

The following people were previously listed at the Family Responsibility Office.

Denise Karki, Manager, Enforcement Services, 416-240-2469

;Elizabeth Seo, Counsel, 416-240-4639